Human factors

Human Factors working group

Chaired by Via (Rail Canada) since January 2023

Two aspects will be examined as priorities in order to further develop or reinforce activities in progress:

• Staff training – both training of dedicated security staff within companies and security culture concerning all staff, in particular those in contact with the public
• Handling of passengers – involving passengers in their own security (vigilance messages, staff alerts, etc.) and support provided to victims and their relatives in case of a security incident as part of crisis management and communication.

Main results are drafting awareness handbooks for staff and developing procedures on the behaviour to adopt in case of an attack or other emergency.