CUSTOMER CENTRICITY – EVOLUTIONARY SCENARIO
The UIC Passenger Department is eager and delighted to be holding the sixth Training on Commuter and Regional Train Services, in-person, in Athens hosted by Hellenic Train.
The training will be focused on the Customer Centricity – Evolutionary Scenario.
OBJECTIVES
- Offer an accurate and comprehensive overview of Commuter and Regional Train Systems all around the world and the latest challenges these services face to the new passengers’ behavior ;
- Provide trainees with all the information needed to facilitate decision-making on the subject of Commuter and Regional Train Systems ;
- Give a global vision of Commuter and Regional Train Services on the system regarding the evolutionary scenario with a customer’s centric approach ;
- Foster exchange of experience and information about the latest developments in this field.
TARGET GROUPS
The training is targeted at :
- Managers in decision-making positions in the transport sector in general and in the railways in particular ;
- Ministries, local or regional authorities, advisory bodies or agencies ;
- Universities or associations ;
- The experience tells us that it is also very convenient for young employees in railway companies to start give them worldwide vision of the sector and creating their international network.
CONDITIONS FOR PARTICIPATION
- The course is targeted at people interested in acquiring a comprehensive overview of the commuter and regional train systems
- Course participants do not need to have prior knowledge of any specific subject relating to commuter and regional train systems
- Therefore, we wish to make attendance mandatory for ALL sessions.
Every participant will receive a certificate.
PROGRAMME
The training will take place in Athens, hosted by Hellenic Train, from 25 to 27 October.
The fully program will be published in the next weeks. The main items regard :
- Trends and changes in customer’s regulation ;
- Trends and changes in regional train service’s contracts ;
- Trends and changes in journey experience.
Lectures, dynamic design thinking session and technical visit… a great opportunity for improving competences and enlarge international networking.
PRACTICAL INFORMATION
The training will take place in Athens. The concreate venue will be announced in due time.
REGISTRATION
- Registration fee is 700 Euros (500 euros for UIC Members)
- Fee includes all training sessions, full working documents, lunches and a social dinner.
- Fee does not include Hotel accommodation and dinners
- Limited places. Please register before 20 October.